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Luxe is only showing today's heart rate data on the Fitbit app

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‎09-29-2022 07:48 - last edited on ‎10-01-2022 09:49 by Fitbit Moderator

‎09-29-2022 07:48 - last edited on ‎10-01-2022 09:49 by Fitbit Moderator

Hello,

 

I recently purchased a Fitbit Luxe and I’ve been wearing it for about a week. I updated the tracker and downloaded the latest version of the app. Today I noticed that in “This Week” history I can see today’s heart rates but all the data from the previous days is not showing. 


Moderator Edit: Clarified subject

 

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‎10-01-2022 09:53 - edited ‎03-15-2024 06:30

‎10-01-2022 09:53 - edited ‎03-15-2024 06:30

Hi there, @Amedeo55. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your data. 

As per the description of your post, it seems like your Luxe wasn't properly linked to your Fitbit account since the first day you got it. Do you remember setting it up the day before you posted here? That would explain why your data before September 28th wasn't saved or synced to your Fitbit app.

To make sure your Luxe is linked and syncing, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance it's still not paired to your Fitbit account, please see How do I set up my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-01-2022 09:53 - edited ‎03-15-2024 06:30

‎10-01-2022 09:53 - edited ‎03-15-2024 06:30

Hi there, @Amedeo55. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your data. 

As per the description of your post, it seems like your Luxe wasn't properly linked to your Fitbit account since the first day you got it. Do you remember setting it up the day before you posted here? That would explain why your data before September 28th wasn't saved or synced to your Fitbit app.

To make sure your Luxe is linked and syncing, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance it's still not paired to your Fitbit account, please see How do I set up my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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