Luxe is showing the wrong date and the Fitbit app won't open

[Grandma116]

My luxe shows the wrong date and the app on my phone won’t open. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Grandma116. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. 

While this is odd, may I know if the Fitbit app won't open at all or it's crashing once open? If you haven't done so yet, please try the steps below in the order listed:

1. Turn off the Bluetooth from your phone.
2. Check if the OS version of your phone is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, turn on the Bluetooth and pull down on the screen to force a manual sync.
5. Try checking your details to see if it starts freezing again.

If you manage to open the Fitbit app without issue, please sync your Luxe to correct the time. Note that the time will be wrong if your Luxe doesn't sync as your Fitbit device uses the time of the device you're syncing with. 

[Grandma116]

Thanks for your help!

[MarreFitbit]

@Grandma116 You're welcome!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!