Luxe is showing the wrong date and time

[SKWendy61]

The date and time don't match with actual date. Don't know how to reset it!

Moderator Edit: Clarified subject

[LZeeW]

@SKWendy61   Here is a link to the Luxe manual.  You can jump to the Restart section from that page.

[MarreFitbit · Accepted solution]

Hi there, @SKWendy61. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

In addition to the suggestion provided by @LZeeW, please note your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.