Luxe is shutting itself off

[Grannydi]

my luxe has been randomly shutting down. even when battery is still good. cannot restart it without the charger. super annoying. anyone else having this problem. it's not even a month old.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Grannydi. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. I understand how annoying this can be. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

[Annmc2022]

I’m having the same problem. How did you resolve this?

[MarreFitbit · Accepted solution]

Hi there, @Annmc2022. Thanks for stopping by in the Community Forums. 

If you haven't done so yet, please restart your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Annmc2022]

Thank you. I did reset it yesterday. So far so good.

Sent from my iPad

[MarreFitbit]

@Annmc2022 Awesome! I'm glad to hear that.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Annmc2022]

So the Luxe shut down again within a day even after the restart. I will try to change the face of the clock.

Sent from my iPhone