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Luxe is stuck on Fitbit logo

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‎08-15-2024 18:52 - last edited on ‎08-16-2024 08:44 by Fitbit Moderator

‎08-15-2024 18:52 - last edited on ‎08-16-2024 08:44 by Fitbit Moderator

2 days ago the Logo started flashing on my Luxe. I put it on the charger, tried to sync it to the add because it said there was an update available but it would not allow me to do anything. Tried both restart options but neither worked. Logo is still flashing and the fitbit will not do anything else. I'm not sure what else to try at this point. Help, please. 😬

Moderator Edit: Clarified subject

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‎08-16-2024 08:46

‎08-16-2024 08:46

Hi there, @Nottinghamh. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is stuck on the Fitbit logo. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here. If you have any questions regarding the outcome of your case, please feel free to reach out to them again. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎08-16-2024 09:33

In response to MarreFitbit

‎08-16-2024 09:33

I was told that since my warranty was expired that I would have to get a new one. I was offered a 35% discount and the same model is OUT OF STOCK and $199.99 through the Google store which is about $130. I can get the same exact one at Walmart and Amazon for $129.99 so how is that ACTUALLY A DISCOUNT? This is my second Luxe and it's doing the exact same thing as the last one I had. All my accessories are to that specific model so now not only do I have to buy a new fitbit because your product doesn't work, I will have to buy all new accessories if I get something different! 

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