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Luxe is stuck on a white X

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‎08-30-2023 15:59 - last edited on ‎08-31-2023 03:51 by Fitbit Moderator

‎08-30-2023 15:59 - last edited on ‎08-31-2023 03:51 by Fitbit Moderator

My luxe is displaying a big white x in a red circle and I can't get it off my screen. I also cannot get it to sync with my fitbit app.

Moderator Edit: Clarified subject

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‎08-31-2023 03:53

‎08-31-2023 03:53

Hi there, @TCBERTSC1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

In order to solve the issue, please follow the steps below:

- Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
- Restart your Luxe.Turn off other Bluetooth connections when not in use.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Luxe.

Maria | Community Moderator, Fitbit


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