help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is taking forever to sync and sometimes DOESN’T sync iPhone 11 Pro Max iOS 14.6

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2021 14:18

‎06-19-2021 14:18

Anyone else having serious connection issues? This is my 8th Fitbit. Out of the box, I’ve never had any issues until this Luxe that was delivered today. First it couldn’t fully install the update, so I disconnected it and started over. I think I got the update to finish… But now it takes more than 3 minutes to sync on my iPhone 11 Pro Max, iOS 14.6, and sometimes it simply can’t sync. When I go to change clock faces, I get a pop up message about Unable to Connect to Device. It goes away quickly and I can continue, but with numerous more annoying pop ups with the same message. I tried turning on notifications to display on my Fitbit from my other apps, and only 3 show up. On my last Fitbit (Inspire HR), I had maybe 12 or so apps that I could allow notifications from. The only Fitbit that was worth anything as far as I’m concerned was my Alta. It still works and I think I’m going back to it. When it goes, I seriously doubt I’m up for more Fitbits. 7 failed Fitbits in 5 years, including this new Luxe, is ridiculous. 

Best Answer
0 Votes
4 REPLIES 4

‎06-20-2021 07:47

‎06-20-2021 07:47

I bought the luxe to replace my Alta HR that sadly died a few weeks ago. Loved the Alta! I am enjoying the skinnier profile of the luxe, along with the water resistance.

 

I am having the /exact/ same issues that you describe. When I go into my Bluetooth settings (iPhone) I can watch the luxe disconnect/connect every few seconds. Notifications are hit and miss. I only use text/call notifications. If I’m on the phone for a while it will vibrate every few minutes to let me know that I’m on a call... or not at all, whichever it’s in the mood for.

 

It seems that Fitbit didn’t quite get all the kinks worked out before they shipped out the luxe, even with pushing back the release date. I am really hoping this will be fixed in an update soon. It is disappointing that so many people are having these issues and Fitbit hasn’t acknowledged it directly.

Best Answer
0 Votes

‎06-20-2021 09:10

‎06-20-2021 09:10

Just got it set up and it’s doing all the same lol things yours is!  

Best Answer
0 Votes

‎06-20-2021 18:55

In response to karajoy

‎06-20-2021 18:55

Yes, I’ve noticed all those things too. Hopefully they can get them worked out soon. Very disappointing. It’s is good to know it’s not just one or two of these… definitely a widespread issue! Thanks for your input! 

Best Answer
0 Votes

‎06-20-2021 18:56

In response to Quadsd

‎06-20-2021 18:56

It’s good to know it’s not just me! Hopefully they get the issues worked out soon with an update. 

Best Answer
0 Votes