Luxe is tracking my calories too high

[Yomaz]

Hi all,

I’ve always had a Fitbit and have gone through the various designs, I’m currently using a luxe since Christmas and finding it to be overestimating my calorie burn. For example an hours of cardio is coming up at 450 Calories burnt but previous incarnations Fitbit and mfp estimate this to be around 320 for my height and weight. Does anybody have any solutions for this before I ditch Fitbit all together?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Yomaz. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Have you recently updated your profile settings such as height, age etc.)? I'd double check your personal information to see if your weight and height were properly set, it may worth the try. To update your profile, see How do I change the units of measurement in my Fitbit account?

Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. 

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day.

Hope this helps. 

[Yomaz]

Hi thanks for your reply. 
yes I’ve triple checked my height, weight and birthday they are all correct, and the units used in the setting are the correct ones

[MarreFitbit · Accepted solution]

@Yomaz Thanks for confirming that your personal information is set correctly. 

By any chance, are you manually logging your exercises? Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over the data you tracked while wearing your Fitbit device at that point in time. For example, if I am wearing my Fitbit device and walking and I burned 100 calories, then I go to my Fitbit dashboard and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many calories you burned and it may bring my calorie count to something below 100. 

If the above doesn't describe your issue, I'd suggest setting up your Luxe as a new device. In order to do so, please follow the steps below:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Restart your Luxe. 
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe. 

[Yomaz]

Hi,

thanks for your response and suggestions.

I'm not logging any active after I’ve done it separately from the Fitbit counting it. If I log anything it’s to start a workout directly from the Fitbit device in the exercise menu and that’s before I start.

l’ve disconnected and re-set up my luxe  again as per your advise and it’s still over estimating my calorie expenditure