help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is tracking my heart rate too high when I'm at work

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2022 13:59 - last edited on ‎07-19-2022 14:20 by Fitbit Moderator

‎07-19-2022 13:59 - last edited on ‎07-19-2022 14:20 by Fitbit Moderator

Hi all, I’m new here. I just got a Luxe about a week ago. I noticed today that it logged a bunch of peak zone hours and calories while I was just sitting at my desk. It shows that during an hour and a half, I hit a heart rate of almost 170 and sustained a heart rate of over 130, all while I was working on the computer. I know what I was doing at that time and it wasn’t anything that would’ve raised my heart rate that much. 

Is there a way to remove the erroneous data so it doesn’t mess up my charts? 


How do I fix this so it doesn’t happen again?

thanks everyone! 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-19-2022 14:24 - edited ‎06-04-2023 05:33

‎07-19-2022 14:24 - edited ‎06-04-2023 05:33

Hi there, @Jlee72. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

If you haven't done so, I'd recommend taking a look at these two help articles How do I track my heart rate with my Fitbit device? and What factors can affect my heart-rate reading on my Fitbit device?

Also, please see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-19-2022 14:24 - edited ‎06-04-2023 05:33

‎07-19-2022 14:24 - edited ‎06-04-2023 05:33

Hi there, @Jlee72. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

If you haven't done so, I'd recommend taking a look at these two help articles How do I track my heart rate with my Fitbit device? and What factors can affect my heart-rate reading on my Fitbit device?

Also, please see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes