Luxe is tracking my heart rate too high

[R2kj]

• I’m wondering about the high peak rate I get sometimes. I’m almost 59 and I walk up 1.5 to 2.5 hours daily. Usually about 17 minute mile so not usually slow. Once in awhile it will show 185- 212 peak which scares me. I have no heart pain when walking, no hard breathing,  and it will say 1-5 minutes or the most has been 10 minutes. I also usually am walking my golden retriever dogs so I didn’t know if that can mess up the Fitbit heart peak numbers or what if I’m picking up dog stuff. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @R2kj. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. I understand where your concern is coming from. 

Several factors can affect heart rate, including air temperature, stress level, alcohol or caffeine intake, immune response to illness, and medication use (source).

Review our tips in How do I improve the accuracy of a heart-rate reading?

For any concerns about your heart-rate data, contact your physician.

Nevertheless, I'd recommend resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Luxe once again. 
• Once it's done, restart your Luxe.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[R2kj]

Thank you. I’ve tried to follow your directions. My only question was the “
Next, switch it from off to on.” I’m assuming you meant the heart rate?

[MarreFitbit]

@R2kj You're welcome!

Yes I did, switch the the heart rate from Off to On and manually sync your Luxe once again. 🙂

Let me know if you have any further questions.