Luxe is tracking my heart rate too high

[AmberDonjacour]

Hi all!

I went on vacation to Curaçao last week. Great holiday, it was very hot 30 degrees. I live in the Netherlands where it's now like 6 degrees, so a huge difference. I noticed my resting heart rate going up in Curaçao to 72. That's normal because of the temperature, now that I'm back my resting heart rate is going down. I can see it in the graphics, it's between 45 and 62 when I am sleeping. But it still said my resting heart rate is 68. Which is a difference with what I see in the graphics or what it normally is (63/63). 

Does it take some time to adjust? Doesn't it just jump from 72 to 63 in two days. Hope that someone can explain. 🙂

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AmberDonjacour. Welcome to the Community Forums. It's nice to hear you had such a great holiday! 🙂

Thanks for the details provided in your post about the inconvenience with your heart rate readings. I understand where your concern is coming from. 

As a first approach, I'd recommend resetting the heart rate settings. To do so, please follow the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Luxe once again. 
• Once it's done, restart your Luxe.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope this helps. 

[AmberDonjacour]

Thanks, this helps a lot!

[MarreFitbit]

@AmberDonjacour Anytime! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[Atief]

I will be resting when my heart rate shoots up to 119 thereabouts.  I know its not me because I take my pulse and it will be 57.

Advice please?

[MarreFitbit]

Hi there, @Atief. Thanks for stopping by in the Community Forums. 

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox for updates on your case! 

Hope that helps.