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Luxe is tracking my heart rate too low

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‎08-15-2022 13:26 - last edited on ‎08-15-2022 15:22 by Fitbit Moderator

‎08-15-2022 13:26 - last edited on ‎08-15-2022 15:22 by Fitbit Moderator

I'll be on the bike, working hard, out of breath, and it still registers 106... 


It will occasionally jump up to 130 or so, but for a lot of this afternoon's workout, it stuck down below 110. And believe me, it's not that I'm suddenly in amazing shape!

 

Moderator Edit: Clarified subject

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‎08-15-2022 15:24 - edited ‎08-14-2023 10:32

‎08-15-2022 15:24 - edited ‎08-14-2023 10:32

Hi there, @Maryrca. Thanks for stopping by in the Community Forums and sharing the details about the inconvenience with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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