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Luxe is tracking my sleep times incorrectly

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‎09-19-2021 18:21 - last edited on ‎09-20-2021 05:09 by Fitbit Moderator

‎09-19-2021 18:21 - last edited on ‎09-20-2021 05:09 by Fitbit Moderator

When I synch my Fitbit Luxe the front page of the app shows me going to bed at 3pm and getting up at midnight. How can I get that fixed?  In the actual report the time is correct. 

 

Moderator Edit: Clarified subject

 

 

Best Answer
5 REPLIES 5

‎09-20-2021 05:09 - edited ‎12-23-2023 02:48

‎09-20-2021 05:09 - edited ‎12-23-2023 02:48

Hi there, @Cachriste. Welcome to the Community Forums. 

As a first approached, I'd recommend to sync your Luxe to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min. 

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

You must see sleep stages to see a sleep score. If you see sleep stages but don’t see a sleep score:

 

  • Note that it may take a few minutes for your sleep score to appear.
  • Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

Hope this helps. 

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎09-20-2021 18:40

In response to MarreFitbit

‎09-20-2021 18:40

Hi,

It's a Luxe, not a Versa. I synch my fitbit daily, it is the front page of the app. I know how it calculates my sleep, but in the app, it says I am going to sleep at 3 in the afternoon and getting up at midnight. When I go into more details (second page) the time is correct. Here is a screen shot to show you what I mean.


Thank you
Best Answer

‎09-20-2021 20:00

In response to Cachriste

‎09-20-2021 20:00

The answer didn't even cover your question. That's super frustrating lol

 

Mine says I only get 2-3 hours of sleep each night and I can't figure out how to fix it. 

Best Answer

‎10-02-2021 10:14

In response to liviatasia

‎10-02-2021 10:14

It is frustrating. No other response from them. 

Best Answer

‎10-04-2021 01:43

In response to Cachriste

‎10-04-2021 01:43

Since Fitbit company got bought it’s getting worse and worse. No real communication like they are working on an update. Or they don’t even read our issues properly. They just copy already written answers and paste them and think they are solving those… they need to restart their whole customer care game or they’ll loose a lot of customers soon…

Best Answer