Luxe is tracking too many steps while I sleep

[RachelR-GA]

So last night, my Luxe thought I managed to get in 64,487 steps in the space of 15 minutes, while sleeping!. I was wearing my Luxe while sleeping and I sync the app throughout the day. I can't find any way of overriding the steps to get rid of them. While I've seen overcounting happen occasionally with older fitbits, never to this level.

I have the latest firmware version on my fitbit, and i keep it charged up.

How do I get rid of the incorrect steps?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @RachelR-GA. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[RachelR-GA]

Hi,

I do have Mobile track setup, I've been using that feature for several years now and have not had an issue with it over counting. Given that my mobile phone was stationary on a desk and I was wearing my Fitbit while asleep, mobile track shouldn't have engaged at all.

64K steps in 15 minutes is physically impossible! I would expect the software to be smart enough to figure this out, since it can tell the difference between running and driving. 

While parts of your answer are valid, it was a canned response that didn't appear to relate to the specific details of my issue.

Logging an activity such as driving does work to negate the steps.