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Luxe is tracking too many steps while I sleep

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‎08-15-2022 07:02 - last edited on ‎08-15-2022 09:25 by Fitbit Moderator

‎08-15-2022 07:02 - last edited on ‎08-15-2022 09:25 by Fitbit Moderator

i must be doing some sleepwalking, because for the second morning in a row, Luxe has given me thousands of steps while I'm sleeping  (it also randomly set an early morning alarm for me last week, which was less welcome) I've had it less than a month and never had these issues with my Charge 3; I'm thinking I may need to return or replace it.

 

Moderator Edit: Clarified subject

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‎08-15-2022 09:26 - edited ‎07-16-2023 03:41

‎08-15-2022 09:26 - edited ‎07-16-2023 03:41

Hi there, @Chapliniana. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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