Luxe is tracking too many steps while I sleep

[SaraKos]

My luxe just buzzed saying I have 20,000 steps for today at 3:30 in the morning and I'm still in bed and haven't moved at all today.

Moderator Edit: Clarified subject

[MmeKelly]

Mine tracked 112,000.......?!?! 

[SaraKos]

I have hardly moved at all today and my step count is over 70,000 now. What is going on?

[MarreFitbit]

Hi there, @SaraKos @MmeKelly. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe devices. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the steps tracked while you were sleeping, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[MmeKelly]

I am only connected to MyFitnessPal. I don't see any reason for it to have
logged over one hundred thousand steps and over nine thousand calories
while I was asleep in my bed.

[MarreFitbit]

@MmeKelly Thanks for getting back. 

I'd appreciate if you can double check that MobileTrack is indeed not linked to your account. In order to do so, log into the Fitbit app and tap the Today tab > your profile picture, here see if MobileTrack is linked and when was the last time sync. 

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

[xhaleyx]

This is NOT helpful. Every Fitbit moderator just copies and pastes this same paragraph about the "finely-tuned algorithm" from fitbit's website. Please give us a REAL answer why it is so sensitive to steps. I just switched from an Alta HR to a Luxe and the Luxe is so much more sensitive and I cannot find a real answer as to why. I guess I will return it like so many others have done. I wish I would have done more research before purchasing a Luxe, but I assumed that it would be more accurate, not less so than an older model.