Solved: Luxe is tracking too many steps

MarreFitbit · ‎03-09-2022

Today my Luxe fitbit watch went haywire. Showed 59114 steps now. What has hapoened?

Moderator Edit: Clarified subject

MarreFitbit · ‎03-10-2022

Hi there, @PaulineGek. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe.

By any chance, do you have another Fitbit device linked to your account? Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard. For more information, see Can I use more than one Fitbit device with the same account?

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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MarreFitbit · ‎03-10-2022

Hi there, @PaulineGek. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe.

By any chance, do you have another Fitbit device linked to your account? Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard. For more information, see Can I use more than one Fitbit device with the same account?

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit

Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...