Luxe is tracking too many steps

[Claupia]

My luxe steps are over a 1000 steps off from

my phone Fitbit app. Any advice?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Claupia. Welcome to the Community Forums. 

By any chance, do you have another Fitbit device linked to your account? Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard. For more information, see Can I use more than one Fitbit device with the same account?

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps. 

[Hoppingmad]

But what if it's tracking steps & calories but no exercise? I can't delete the steps or calories on mine. It tracked 36,000 steps in the half hour while I drank my morning coffee 🙄 Watch is 7 days old I'm really angry.

[MarreFitbit]

Hi there, @Hoppingmad. Thanks for stopping by in the Community Forums. I understand how you must be feeling. 

As mentioned here, do you use MobileTrack? If so, please take into consideration the information shared above as having MobileTrack might be causing the extra steps, thus the extra calories as well. 

Please note there's no way to delete steps, but you can achieve the same result by negating them. For more information, see How do I add, edit, or delete Fitbit data and activities?