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Luxe is tracking too many steps

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‎04-18-2023 05:19 - last edited on ‎05-02-2023 04:29 by Fitbit Moderator

‎04-18-2023 05:19 - last edited on ‎05-02-2023 04:29 by Fitbit Moderator

 I woke up today with over 13,000 steps that is recorded happened in one minute around 7:30 am... It isn't the same number from yesterday. So frustrating and defeats the purpose of using a Fitbit to track steps and compare weekly or with others.

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎04-18-2023 06:47

‎04-18-2023 06:47

I have found this phenomena seems to be associated with MobileTrack.  Suggest you check if you have MobileTrack set up as a device, perhaps without having realized it.  If so, remove it and see if that prevents it from happening in the future.

 

Not really a good solution, but the number of years this problem has been around, I think a work-around is the best we can hope for.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
1 REPLY 1

‎04-18-2023 06:47

‎04-18-2023 06:47

I have found this phenomena seems to be associated with MobileTrack.  Suggest you check if you have MobileTrack set up as a device, perhaps without having realized it.  If so, remove it and see if that prevents it from happening in the future.

 

Not really a good solution, but the number of years this problem has been around, I think a work-around is the best we can hope for.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer