Luxe is tracking too many steps

[Lrose00]

Hello,

In the past few days my Luxe has been recording over 1,000 more steps than I've actually been taking. Today it recorded 2,000 extra steps when I was just driving. 1) How do I fix it? (The Fitbit is obviously not helpful if it is giving me inaccurate information)

2) Why did this happen in the first place? And why so suddenly?

I already wear the Fitbit loosely and I have it accurately set to using the correct hand. I even tried adding in a "driving" activity to hope it would remove those supposed "steps" from the count. I've reset the device. Nothing has worked. I've looked at past questions and answers to this type of question from years ago and tried their suggestions, nothing. Thanks for any help provided.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lrose00. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is tracking too many steps. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance!