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Luxe is turning off whenever I charge it

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‎09-26-2022 12:05 - last edited on ‎09-27-2022 05:10 by Fitbit Moderator

‎09-26-2022 12:05 - last edited on ‎09-27-2022 05:10 by Fitbit Moderator

My luxe keeps turning itself off when I try and charge it but then won't turn back on. Any ideas?

 

Moderator Edit: Clarified subject

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‎09-27-2022 05:12

‎09-27-2022 05:12

Hi there, @Ablondemoment. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎09-27-2022 12:23

‎09-27-2022 12:23

I had the same issue with my last Luxe. I got a replacement (second one), but I'm just waiting for this one to die on me too.

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