Luxe is unresponsive

[Bennykinu]

My Luxe is not responsive, stuck with yesterday time.  I tried to reset it (press three times with 1 second apart) with no success.  Is this mean the battery on my Luxe is bad to a point that it cannot be reset?

Benny

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bennykinu. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe has been unresponsive and for the troubleshooting steps you've tried. I understand your concern, I will do my best to help you! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As a friendly reminder, please note that your Luxe may be showing the wrong time if it hasn't synced recently. Keep in mind that your Fitbit device uses the time of the device you're syncing with.