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Luxe isn't tracking my SpO2

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‎01-03-2023 16:49 - last edited on ‎01-07-2023 06:36 by Fitbit Moderator

‎01-03-2023 16:49 - last edited on ‎01-07-2023 06:36 by Fitbit Moderator

I wear the device about 22 hours a day, and always wear it to bed. The absence is confusing, it just shows up blank. I have restarted my device several times. What causes this, certainly not moving the position on wrist, as I don't. It will read, and then it will not. Ideas? I clean the sensors regularly. Thank you.

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎01-07-2023 06:38 - edited ‎12-18-2023 05:29

‎01-07-2023 06:38 - edited ‎12-18-2023 05:29

Hi there, @LilyLambchop. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In order to receive SpO2 data, please keep in mind the following:

  • Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
  • You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
  • Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
  • You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
  • Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
  • Your Fitbit device must be able to consistently track your SpO2 data:
    • Wear your device slightly higher on your wrist.
    • Make sure your device is in contact with your skin.
    • Your device should be snug but not constricting.
    • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-07-2023 06:38 - edited ‎12-18-2023 05:29

‎01-07-2023 06:38 - edited ‎12-18-2023 05:29

Hi there, @LilyLambchop. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In order to receive SpO2 data, please keep in mind the following:

  • Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
  • You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
  • Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
  • You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
  • Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
  • Your Fitbit device must be able to consistently track your SpO2 data:
    • Wear your device slightly higher on your wrist.
    • Make sure your device is in contact with your skin.
    • Your device should be snug but not constricting.
    • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-07-2023 11:06

In response to MarreFitbit

‎01-07-2023 11:06

What you said still leaves me confused. I took my Luxe off this morning to charge it, put it on 2 minutes ago, and it is reporting good pulse O2.

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