Luxe isn't tracking my sleep data

[avenueL]

Sleep data is not tracking, is reading blank. Only have device for one week.

Moderator Edit: Clarified subject

[Heather-S]

@avenueL Hello! Can you provide more details about your sleep habits? Do you sleep for more than 3 hours at a time? Is your heart rate monitor on your device working? Do you choose to start the sleep in the Fitbit app? You might also find this article helpful:

How do I track my sleep with my Fitbit device?

[MarreFitbit · Accepted solution]

Hi there, @avenueL. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @Heather-S Thank you so much for your help!

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?

[avenueL]

I don't think I have setup the device properly to the Android phone. How
would I get the setup corrected so that the Fitbit device is corresponding
to the phone?

[avenueL]

Thanks you, I have done what you suggested and it was the right answer to
fix the issues I was having.

[MarreFitbit]

@avenueL I'm glad to hear your issue is solved now. 

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[JScott2980]

Just to clarify, if you use the Begin Sleep Now function in the app, then the Luxe will NOT track your sleep cycles? Why not, and what is the purpose of this app function if it prevents the tracking of sleep cycles? 
I have a Luxe that does not consistently track my sleep cycles, only showing how long I slept. Seeing O2 variations is one of the reasons I have a Fitbit at all - should I return my Luxe and get a huge uncomfortable bulkier Fitbit that will consistently track sleep cycles instead? 

[Heather-S]

@JScott2980 Correct, if you choose Begin Sleep Now, you will not get the detailed sleep data with the REM, Light, and Deep sleep. I believe this function is in case you aren't currently wearing your Fitbit and still want to track the sleep time. It's really an old function, in my opinion. 

You can try restarting the device, deleting the Sleep tile and adding it back, and as a last ditch effort, you could also see if a factory reset will fix the issues you're having. 

[avenueL]

I bought a versa4 and it is working a lot better for me than the luxe.