Luxe isn't tracking my steps accurately

[Angie124]

I do the same walk everyday it’s always been around 6000 steps for the last month. The last 2 days exactly the same walk it has gone down to 5000 steps. How is that possible ?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

@Angie124 Thanks for stopping by in the Community Forums and for the details provided about your Luxe. I understand where your concern is coming from. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)
  
  

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?