Luxe isn't tracking my steps accurately

[Tgarrett73]

Yesterday I reached a my first goal. I walked 5000 steps, except I didn't !!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tgarrett73. Thanks for stopping by in the Community Forums. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

Hope that helps. 

[Tgarrett73]

It is most definitely an inaccuracy with the Luxe!! Thank you for the great information though!!

Tgarrett73 

[MarreFitbit]

@Tgarrett73 You're very welcome! 🙂 Hope the information and suggestions might be of help.