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Luxe isn't tracking my steps or sleep data

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‎03-30-2022 06:26 - last edited on ‎03-31-2022 12:03 by Fitbit Moderator

‎03-30-2022 06:26 - last edited on ‎03-31-2022 12:03 by Fitbit Moderator

Half time not recording slep stats even when it hasnt been off.  Face of fb only shows start like stop wTch.or pause roll it up to reset all i can do .  No time or steps shown on screen.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-31-2022 05:56

‎03-31-2022 05:56

Hi @Fushia Try restarting it a few times and see if that gets it going properly again.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-31-2022 12:05 - edited ‎08-03-2023 12:10

In response to NellyG

‎03-31-2022 12:05 - edited ‎08-03-2023 12:10

Hi there, @Fushia. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you tried contacting our Support Team after posting here, but it seems that your call got disconnected. If you still need help, please feel free to contact our team again so they can continue assisting you.

Maria | Community Moderator, Fitbit


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