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Luxe isn't tracking my walks nor is notifying me about my reminders to move

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‎10-05-2022 18:04 - last edited on ‎10-07-2022 06:04 by Fitbit Moderator

‎10-05-2022 18:04 - last edited on ‎10-07-2022 06:04 by Fitbit Moderator

I do not receive my 10m notification. And today did not record any walking. How do I resolve this issue. Thanks

 

 

Moderator Edit: Clarified subject

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‎10-07-2022 06:09 - edited ‎11-21-2023 05:34

In response to watchgeek

‎10-07-2022 06:09 - edited ‎11-21-2023 05:34

Hi there, @watchgeek. Thanks for stopping by in the Community Forums. 

To better assist you, would you mind clarifying what's the issue exactly? Is your Luxe lost? Is it not tracking your exercises? Aren't you getting your reminders to move? 

While I wait for your response, please take a look at the following help articles:

Also, please make sure to restart your Luxe as recommended by @NellyG. Take a look at the help article to find the steps on how to properly do the restart. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎10-06-2022 05:02

‎10-06-2022 05:02

Hi @watchgeek Try restarting  your Luxe a  couple of times. Hopefully that will fix it.

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-06-2022 07:19 - last edited on ‎10-07-2022 06:04 by Fitbit Moderator

In response to NellyG

‎10-06-2022 07:19 - last edited on ‎10-07-2022 06:04 by Fitbit Moderator

Good morning,
Found my Luxe, but no reset mode on Settings. But did find other features! Also, pressed "Locate Phone" and device could not locate. However, still syncs using phone app.
Phil

Moderator Edit: Personal info removed

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‎10-07-2022 06:09 - edited ‎11-21-2023 05:34

In response to watchgeek

‎10-07-2022 06:09 - edited ‎11-21-2023 05:34

Hi there, @watchgeek. Thanks for stopping by in the Community Forums. 

To better assist you, would you mind clarifying what's the issue exactly? Is your Luxe lost? Is it not tracking your exercises? Aren't you getting your reminders to move? 

While I wait for your response, please take a look at the following help articles:

Also, please make sure to restart your Luxe as recommended by @NellyG. Take a look at the help article to find the steps on how to properly do the restart. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes