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Luxe isn't vibrating for any notification

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‎12-31-2021 05:45 - last edited on ‎12-31-2021 09:06 by Fitbit Moderator

‎12-31-2021 05:45 - last edited on ‎12-31-2021 09:06 by Fitbit Moderator

The Luxe does not  notify me of step goals or reminders. Sleep mode is off. It does not vibrate for any notifications at all. Suggestions?

 

Moderator Edit: Clarified subject

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‎01-03-2022 10:10 - edited ‎06-23-2024 07:42

In response to Stace90

‎01-03-2022 10:10 - edited ‎06-23-2024 07:42

Hi there, @Stace90. Thanks for stopping by in the Community Forums and trying the tips and recommendations I provided above. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here.

Hope that does the trick. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎12-31-2021 09:07

‎12-31-2021 09:07

Hi there, @zenabear. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

If you haven't done so yet, I'd recommend taking a look at this help article Why didn't my Fitbit device alert me? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-02-2022 18:02

In response to MarreFitbit

‎01-02-2022 18:02

I am having the same issue with my Luxe not vibrating for notifications. I have read the article you posted and tried the suggestions but nothing has worked. This is only my 3rd day using it but yesterday it would only vibrate to alert me to move, today it hasn't even been vibrating for that. 

Best Answer

‎01-03-2022 10:10 - edited ‎06-23-2024 07:42

In response to Stace90

‎01-03-2022 10:10 - edited ‎06-23-2024 07:42

Hi there, @Stace90. Thanks for stopping by in the Community Forums and trying the tips and recommendations I provided above. 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here.

Hope that does the trick. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-15-2022 18:56

In response to MarreFitbit

‎03-15-2022 18:56

Sleep mode and DND settings are turned off and still no vibrations. 

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