Luxe isn’t working properly lately

[Ladybaufit]

Google buys Fitbit so I guess Fitbit users no longer have Customer Service or anyone who cares if the products no longer work well. Nice! I can assure you I won’t be purchasing a Google product as a replacement.

These huge Companies that continue to buy up the competition don’t care about the consumers. It’s all about making more money and profit to Sell your own products. I’m disappointed that in less than 2 years my second Fitbit Luxe (first one died after a year but luckily within days of warranty so was replaced at no charge) is now having issues. My Brother bought a Stereo system from Japan in the 80’s while overseas for the Navy. It still works well and although it’s old school it’s never broken down like the newer systems. All these crazy updates are just excuses to make us keep buying up. I’m going back to dial up phones.
#TiredofTechissues

[MarreFitbit]

Hi there, @Ladybaufit. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Fitbit Luxe has stopped working properly. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind sharing more details about the issues you're experiencing with your Fitbit Luxe? Have you tried any troubleshooting steps to correct the issues? 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty