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Luxe, issues with the replacement link

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‎04-08-2024 06:26 - last edited on ‎04-08-2024 14:24 by Fitbit Moderator

‎04-08-2024 06:26 - last edited on ‎04-08-2024 14:24 by Fitbit Moderator

My Fitbit Luxe stopped working whilst under warranty.  Contacted Fitbit who have agreed a replacement and sent me a link to follow.  Now the frustration begins.  The link will not work.  Been on the phone and Chat to try to resolve it, but they can’t/wont!!!!    Emails connected with my case not being replied to.  They just don’t seem to be listening.  I’m out of options.  Any ideas please?

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‎04-08-2024 14:28

‎04-08-2024 14:28

@GrannyPam , A warm welcome to the Community! Thank you for your message and efforts. 

Support informed me that you case is being reviewed and verified. They are looking why you cannot use the link sent. You'll receive a reply soon. 

In the meantime, when using the link, you'll be redirected to a new tab on your browser. 
Make sure that you are logged in with the same email address as the one used with your Fitbit account. 
On the upper right corner you'll see the account that you are logged in with . 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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