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Luxe keeps turning off and battery percentage on the device and app doesn't match

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‎10-14-2023 20:27 - last edited on ‎10-16-2023 05:03 by Fitbit Moderator

‎10-14-2023 20:27 - last edited on ‎10-16-2023 05:03 by Fitbit Moderator

Hi there

Two issues that started at the same time, it’s now been more than a month. 

1) device keeps turning off randomly 2) device shows 65% right now, app shows 34%. Keeps happening. Problem 

Moderator Edit: Clarified subject

Best Answer
62 REPLIES 62

‎10-16-2023 05:05

‎10-16-2023 05:05

Hi there, @RamRag. Welcome to the Fitibit Community Forums. Thanks for the details provided in your post about the issues with your Luxe. 

I've seen you contacted our Support Team before posting here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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0 Votes

‎10-16-2023 05:42

In response to MarreFitbit

‎10-16-2023 05:42

I contact Support and the chat stopped working halfway through so yes, I’m still looking for answers/a solution.

Ramya


Sent on the go...!
Best Answer

‎10-17-2023 15:56

‎10-17-2023 15:56

Mine also. I’ve restarted 3 times. Did nothing

Best Answer

‎10-17-2023 17:00

‎10-17-2023 17:00

I am having this same issue, I have contact support and it was of no help.

Best Answer

‎10-17-2023 17:17

‎10-17-2023 17:17

Same problem. My device shuts down several times a day now, usually when I am in the middle of a workout. When I put it on the charger it reboots but shows the battery at a much higher percentage than I know it really is. I've contacted Fitbit and tried all the fixes suggested to me to no avail. I was told someone would email me with further steps to take but that was 3 days ago and I've gotten nothing. My device is 16 months old and was working perfectly until the app update. 

Best Answer

‎10-17-2023 19:22

In response to MarreFitbit

‎10-17-2023 19:22

What’s the solution?  I see I’m not the only one with this problem 

Best Answer

‎10-17-2023 19:23

In response to MarreFitbit

‎10-17-2023 19:23

What’s the solution??

Best Answer

‎10-18-2023 04:36

‎10-18-2023 04:36

Same! My device also says it has Version 58.20001.188 and I'm not able to update it to the latest.

FitBit will randomly die throughout the day, but show 65% or 70% as soon as I connect it to the charger.

Best Answer

‎10-18-2023 12:23

In response to SunsetRunner

‎10-18-2023 12:23

Do you think this may be related to the update that happened? This is exactly when my Fitbit started having issues

Best Answer

‎10-18-2023 12:29

In response to RockySolar

‎10-18-2023 12:29

I think so, my Fitbit started having this issue after I updated the software.

Best Answer

‎10-23-2023 04:18

In response to MarreFitbit

‎10-23-2023 04:18

@MarreFitbit 

Will you be getting back to this group with a solution? I've already shared with you a week ago that support was of no help as the chat just randomly stopped/froze midway through. 

This is clearly a common problem for many of us based on the response I've got. 

Been a FitBit fan for years - your silence is kinda telling me to switch to Apple Watch after all this time. 

Best Answer

‎10-23-2023 09:49

In response to christipocket

‎10-23-2023 09:49

I have the older firmware too, unable to update to the more recent version. All "help" told me was if I don't see a pink button to update then the update isn't available for me. It seems to me that everyone who has a Fitbit should be able to get all updates so I don't understand why it isn't available for me. 😡

Best Answer

‎10-24-2023 07:30

In response to RamRag

‎10-24-2023 07:30

The issue has gotten worst and the watch is unwearable. I will most likely cancel my subscription and find a new watch that actually works.

Best Answer

‎10-24-2023 15:58

‎10-24-2023 15:58

i feel your pain.  My Luxe doing the exact same random blank screen. only way to revive is to place on charger.And as you say, Battery % does not agree.with app. Each sync changes the % of battery. I called customer support 2 times on case # 5037630.  Support team could not offer any support. and ended my calls with  " we have done all we can do, have nice day". Meanwhile i get this recurring issue weekly.  Garmin starting to look appealing.

Best Answer

‎10-24-2023 17:43

‎10-24-2023 17:43

I'm having the same problem for a month or so.  Did you find a solution?

 

Best Answer

‎10-24-2023 18:07

In response to MarreFitbit

‎10-24-2023 18:07

What is the solution for the Luxe randomly shutting off and the battery level not being accurate?  It appears many who have a Luxe have the same problem.  Is it just tough stuff get a new one?  I've used a Fitbit for about 8 years.  My Luxe is a couple of years old.  I'll be glad to get a new fitness watch of another brand if Fitbit has no solutions for their products. Very frustrating.  

Best Answer

‎10-24-2023 18:17

In response to TriciaBWV

‎10-24-2023 18:17

I have an Apple Watch that I primarily use. I will never purchase another Fitbit.  I’ve had an issue with every one purchased. 


Sent from Yahoo Mail for iPhone
Best Answer

‎10-26-2023 11:43

In response to TriciaBWV

‎10-26-2023 11:43

No solution yet.  Thought maybe was the charger I was using, so switched to lowest amp/voltage i could find.   Okay for few days, then locked up again.   Put back into charger and the luxe screen came back on and showed 21% battery , then after reseting , showed 78% .  And the appp showed "medium batttery".   3 different % battery levels.  My solution is to place in charger every other day.    

Best Answer

‎10-27-2023 09:15

‎10-27-2023 09:15

Not only do I have the same issue-- it shuts down, and when I go to charge it, it will say any number of outlandish things, like 80% battery, but then you check again and it's 7%, and 5 min later it's 45%... totally inaccurate.

NOW-- i have a 2nd issue-- sometimes it shows the WRONG TIME.  And I have to sync it a couple of times for it to show the right time.

To summarize-- before a recent update-- batter lasted at least 5 days, charging status was accurate on both the watch and the app, and time was always accurate.
NOW-- time is sometimes inaccurate, I don't trust the battery status, and the watch turns off possibly daily, definitely several times a week, and the battery does drain faster than before but who really knows bc the battery level doesn't show in the app aside from "low-medium-full"
FRUSTRATED

Best Answer