Luxe keeps vibrating in the middle of the night

[ClaireL74]

Please help, i just got a Fitbit Luxe for Christmas and at 11.50pm every night an audible alarm sounds, by the time it has woken me (and my husband) up, I can't get to the tracker with my glasses on to see what is going on before it stops.

I have no alarms set.

Can anyone tell me what is going on, is it a fault?

[MarreFitbit]

Hi there, @ClaireL74. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is waking you and your husband up at 11:50 PM every night. I'll be glad to help you figure out what's happening.

I know you haven't had the chance to see what the screen says when it starts vibrating, but it might be "Looks Alive". Being this the case, please note that the message is part of your alarms and it seems like you have the Smart Wake feature enabled. Smart Wake attempts to find the best time to wake you starting 30 minutes before the alarm time you set. For more information, see How do I set an alarm on my Fitbit device?

If the above doesn't describe your issue, please note that this might also be the Alexa alarms. Know that the alarms and timers you set with Alexa are separate from those you set in the Alarms app. For more information, see How do I use a voice assistant on my Fitbit smartwatch?

If none of the above helps, please try restarting your Luxe and see how it behaves the next night at 11:50 PM.

[ClaireL74]

Hi Maria

Thank you for your advice.  It is an audible beeping alarm and not a vibration, I have checked and there are no alarms set and therefore the Smart Wake is also not enabled. 

We don't have Alexa so can't see that being the reason it is happening.

I have now erased the data, re-booted and re-installed the Luxe so I shall see what happens tonight.

Claire

[MarreFitbit]

@ClaireL74 You're welcome! I'll be around if you need further help. Hopefully the steps you tried do the trick.