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Luxe keeps vibrating when I already answered the call

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‎09-24-2022 11:02 - last edited on ‎09-26-2022 07:57 by Fitbit Moderator

‎09-24-2022 11:02 - last edited on ‎09-26-2022 07:57 by Fitbit Moderator

Call notifications are fine for incoming call. But why the active call notifications when I already know I’m on a call. It continues to ping to let me know I’m on an active call. It doesn’t make sense.  Please remove active call notifications and only ping on incoming calls. 

 

Moderator Edit: Clarified subject

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‎09-26-2022 07:56 - edited ‎03-15-2024 06:13

‎09-26-2022 07:56 - edited ‎03-15-2024 06:13

Hi there, @Cheryl506. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. I understand where your concern is coming from. 

This shouldn't happen, and since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Luxe > Notifications and turn off call notifications.
  2. Restart your Luxe and reboot your phone.
  3. Turn back on the notifications on your Luxe and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-26-2022 07:56 - edited ‎03-15-2024 06:13

‎09-26-2022 07:56 - edited ‎03-15-2024 06:13

Hi there, @Cheryl506. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. I understand where your concern is coming from. 

This shouldn't happen, and since it's related to the call notifications I'd recommend to try the following:

  1. On the Fitbit app, tap on your profile's icon > Luxe > Notifications and turn off call notifications.
  2. Restart your Luxe and reboot your phone.
  3. Turn back on the notifications on your Luxe and the Fitbit app.
  4. Try receiving a call notification one more time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes