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Luxe language won't change to English

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‎06-04-2022 05:02 - last edited on ‎06-04-2022 05:39 by Fitbit Moderator

‎06-04-2022 05:02 - last edited on ‎06-04-2022 05:39 by Fitbit Moderator

I tried many ways that others mentioned, but they all didn't work. My iPhone's language is English, I lived in Australia, and My Fitbit app's language is English. but my device's language always shows Chinese.  

 

I turned off the option to automatically detect my country in the Fitbit app, and then synced my device, but it didn't work.

 

I changed my region and language on my dashboard on fitbit.com, but it still didn’t work.  

 

I updated the version, but it still didn't work. 

 

I restart my luxe, but it still didn't work. 

 

Moderator Edit: Clarified subject

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‎06-04-2022 05:42 - edited ‎11-14-2023 09:01

‎06-04-2022 05:42 - edited ‎11-14-2023 09:01

Hi there, @Charlie_0612. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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