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Luxe leather band coming loose

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‎11-05-2022 15:27

‎11-05-2022 15:27

I have just bought a leather band for my new luxe but it’s not as tight a fit as the original band and keeps coming off, it doesn’t fit as flush as original. I’m worried I’m going to loose my luxe or damage it, is it supposed to be like this or is it faulty?

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‎11-05-2022 15:37 - last edited on ‎01-03-2024 08:59 by Fitbit Moderator

‎11-05-2022 15:37 - last edited on ‎01-03-2024 08:59 by Fitbit Moderator

Hi @Gemini4321  check with customer support and see what they can tell you.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-07-2022 18:04

‎11-07-2022 18:04

Mine has been doing this since I got it.   Replaced once (not for this problem, but the new one did this too.    It it now multiple times a day.  I really like my luxe except for this issue.   I've almost lost it several time.  My band is one of the slilcone  bands that came with the purchase.  Someone help, please.

  

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