03-24-2023 01:16
03-24-2023 01:16
When there were app issues at the beginning of this month and I uninstalled and reinstalled the app on my phone my daily streak was lost. How do I get that back? The data is on your server so why isn’t it transferring to my device? I was up over 800 days … very annoying!
Denise
Answered! Go to the Best Answer.
03-24-2023 06:33
03-24-2023 06:33
HI, @DIDurgee welcome to the community, I'm afraid uninstalling the app may have had an impact on your record at what was a difficult event for Fitbit. I suggest you talk to "Customer Support" using the chat facility or phone for a prompt response. In order to give the agent the best opportunity to help you I recommend you make notes of the steps you took and when you took them, your account email, and when you last synced your device.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
03-24-2023 06:33
03-24-2023 06:33
HI, @DIDurgee welcome to the community, I'm afraid uninstalling the app may have had an impact on your record at what was a difficult event for Fitbit. I suggest you talk to "Customer Support" using the chat facility or phone for a prompt response. In order to give the agent the best opportunity to help you I recommend you make notes of the steps you took and when you took them, your account email, and when you last synced your device.
I hope this helps.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
03-24-2023 22:59
03-24-2023 22:59
Unfortunately they were no help. But there is a case opened. Guess I have to hope that some future release contains the fix to reread my data and restore my streak.