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Luxe lost my steps after syncing

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‎03-22-2023 19:28 - last edited on ‎03-23-2023 05:42 by Fitbit Moderator

‎03-22-2023 19:28 - last edited on ‎03-23-2023 05:42 by Fitbit Moderator

My Luxe had over 10K steps tracked today, but once I synced it again due to the clock being randomly incorrect, it reset the tracker back to 0. My daily trackers says I only have around 1k! :< 

 

 

Moderator Edit: Clarified subject

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‎03-23-2023 05:04

‎03-23-2023 05:04

Hi, @Rouxmoves, welcome to the community. The incorrect time on your "Luxe" is a symptom of a sync failure. You may find these articles of interest How do Fitbit devices sync their data? and Why won't my Fitbit device sync? You do not tell us in any detail the steps you took while correcting the problem, a factory reset for instance would delete any data stored on your "Luxe".

How do I add, edit, or delete Fitbit data and activities? advises how you can add data back but bear in mind that steps are protected as they form the foundation for many of the community challenges.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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