Luxe no longer holding battery charge?

[farhan17]

I’ve noticed some posts regarding the Fitbit Charge no longer holding a charge, but has anyone else experienced something similar for the Luxe? In the last couple of weeks I’ve noticed mine going from being able to go almost a week on a single charge to holding one for less than a day. It’s extremely disappointing, as the long battery life is one of the reasons I went with this model. I just wanted to see if this issue was one that might be in some way related to the issues others have experienced with the Charge.

[KB1982]

My replacement arrived Monday afternoon. I charged it immediately and replaced the old one. 

I've used an alarm every day since, and lots of timers for several workouts... Still at 48% charge, so much better!

[Lindastoon]

Good to hear ! They are replacing mine so just waiting. Hopefully the charge issue is resolved.

Sent from my iPhone

[DMVDancer]

Little late to to conversation, I know. Spent the last month+ tracking the issue on my Fitbit. It's not as severe as what y'all have described but I did go from 5-6 days battery to suddenly 3 days on average. My usage hasn't changed and I've attempted resets (with FitBit customer as service and on my own) to no affect. They have me a case number and told me to sync it 5-6 times a day once fully charged so they can track the problem. 

This came to a head today since I went to bed wit 42% battery and woke up to 11%. We'll see what happens but at this time I'm not particularly optimistic.

[Hoppingmad]

This has just happened to me in the past few weeks. It was amazing before - only charged it every few days. Now it lasts less than 12 hours. 😞

I desperately want this fixed. I've tried a reset, tried taking it off my app, deleting app, repairing etc. I never have my notifications on, the screen is on dim .. you know the drill. I've tried everything.

[Suzala]

In the past month my Luxe has shut down in the middle of the night 4-5 times. It shows there is enough battery when I go to bed ! I also have to charge every other day whereas before it was about once a week. I also don’t get low battery notifications anymore. My phone shows the battery on Fitbit is charged but when I plug in to charge a different number shows up. I don’t know what is going on. So frustrating!

[Lindastoon]

Contact customer service … apparently Google has bought Fitbit. But they
seem to be willing to replace it. Hoping this resolves the issue… but a lot
of ppl are having this problem.

[Peaches2d]

How old is yours ?

[Hoppingmad]

1 year

[Lindastoon]

Got it in May for Morhers Day

Sent from my iPhone

[Hempton]

That is my problem now!

Is there a fix?

[Hoppingmad]

Mine is only a year old!

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Do you need a receipt for this? Because I can't find mine after a year.. 😬 should have kept it I know. 

[Geekgirl65]

Having the same issue here. mine will also not update to the latest firmware that was released in June 2023. 

[Lindastoon]

Contact customer service and they will send a replacement.. got mine last week and it held a charge for 6 days. So hopefully that continues

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No , cause why if you use the app all the info is there

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Nope … request a new watch fr them

Sent from my iPhone

[Debdoubleyou]

This is a known issue. I just tried to get Fitbit to stand behind their product, as mine no longer holds a charge as well. They refused, saying this is 'normal'. I've had 9 prior models and this is NOT normal! I'm in the process of canceling my premium subscription and finding a different fitness tracker.

[Real123]

Mine just stopped charging too. We did all of the troubleshooting. You don't need a receipt. As long as you registered in the app, they can find with your email address. I got mine for Christmas. They are sending me a replacement. Just call them.

[EstuardoFitbit]

Hello everyone, I appreciate the heads up.

I've seen that some of you have already contacted customer service and are awaiting a replacement. Please keep in mind that we can only go so far here in the community before you must contact support to find out whether your device is still covered by warranty.

You guys should get in touch with them and try it out.

[chefLinds]

Having the exact same problem and also have a watch that’s about 2 yrs old. When I contacted Fitbit about it, they only offered a discount on buying a new device.

[Hempton]

*Interesting*
*I'm not very smart! I'd still love to have a Luxe.*
*I've always loved my Fitbit but this is the second one that has died
almost to the day of the 2 year anniversary. (in built obsolescence I
wonder?)*

*I really don't feel confident about buying ANOTHER one.*
*Have you identified a good alternative?*
*What sort of discount were you offered?*
*Any advice gratefully received.*

[Lindastoon]

They just sent me a new watch

Sent from my iPhone

[Hempton]

How long had you had the one they replaced?