Luxe no longer showing exercise data after update to 20001.194.91

[ThatOneStarBall]

My Fitbit Luxe got the update to 20001.194.91. After I did the Walking exercise shortcut a few times, it wouldn’t show anything about my exercise data anymore. When I bought it in 2021, it did show data but now it just stopped.

[ThatOneStarBall]

I even tried to live chat with Fitbit Support and a Sonny guy came in and he was replying very late to me.

[Heather-S]

@ThatOneStarBall Have you tried a restart or a factory reset?

[ThatOneStarBall]

I factory resetted it last month and nothing changed

[Heather-S]

@ThatOneStarBall Does the Fitbit app show the proper exercise days? Make sure it is syncing to the app. You can force a sync by swiping down from the Today screen. 

[ThatOneStarBall]

I don’t know how to view the exercise days in the app. Is there any tutorial?

[Heather-S]

@ThatOneStarBall Here is my Fitbit home screen. Exercise Days can be found under the "activity" section of your Today screen.

 

[ThatOneStarBall]

Here is mine. The watch still has the same problem even though I’ve restarted it twice. 

And, here is some proof,

[Heather-S]

@ThatOneStarBall Is your Fitbit app updated? I’m on iOS and 4.10 is the current version. 

Honestly, I would factory reset your Luxe and remove the device from your phone’s Bluetooth. I would delete the Fitbit app and reinstall it. Then set up the Luxe from scratch. It’s got to be some sort of syncing issue. 

[ThatOneStarBall]

It is updated.

Even tried to restart it a few more times.