Luxe no longer shows sleep score

[ZombeckK]

Had my Luxe for a little over a month. Was showing sleep score and stages just fine until 4 days ago. Luxe has up to date version and full battery. I've tried to reset too. What to do now?

[EdsonFitbit]

Welcome to the Fitbit Community, @ZombeckK.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

In this case, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

In addition, please turn heart-rate off and back on. For instructions on how to navigate your Tracker, please visit this site.

Whether the instructions above don't help, please tell me are you not able to see your sleep score on your Tracker and your Fitbit account, or the issue is just with your Luxe?

Hope this helps.

[ZombeckK]

Thank you for the tips. However, after trying them, the sleep score is
still not showing up. What to do now?

[EdsonFitbit]

Thank you for the update, @ZombeckK.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[ZombeckK]

Thanks for keeping an eye out for me. Hopefully will wake up tomorrow to a
sleep score!

[EdsonFitbit]

Thanks for your response, @ZombeckK.

Hope your issue with sleep score gets resolved.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[ZombeckK]

Just wanting to check back in. After deleting my Fitbit data and re starting, my sleep score has been coming up daily. Thanks Fitbit for the assistance! Love my Luxe!

[EdsonFitbit]

Thanks for the update, @ZombeckK.

I'm glad to hear that your issue with sleep score has been resolved. Thank you for letting us know and thank you for your kinds words.

Have a nice day. 🙂

[Woe]

I no longer see sleep score.  Was ok with Inspire 2, but my new Luxe shows stages but not sleep score.