Luxe no longer shows sleep status after update

[Livingmylife79]

My husband and I both updated our Luxes and they no longer show our sleep statistics. It shows in the app on the phone but not on the watch.

[Heather-S · Accepted solution]

@Livingmylife79 Have you tried restarting or doing a factory reset of the watch? My Luxe is updated and it shows my sleep stats on the watch. 

1. Swipe down from the clock screen to find the Settings app .
2. Open the Settings app > Device Info > Clear User Data.
3. Swipe up, then press Hold 3 Sec for 3 seconds and release.
4. When you see the Fitbit logo and Luxe vibrates, your data is erased.

 

[Livingmylife79]

Thank you. I restarted it yesterday and today the sleep stats are showing.
My hubby's is showing too, he didn't restart his. Go figure 🤷🏽‍:female_sign:

[ManuFitbit]

A warm welcome to the forums @Livingmylife79. 

Thank you for taking the time to share with us the inquiry regarding your Luxe.

Thanks to @Heather-S for providing this helpful information. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.