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Luxe no longer syncing, I've tried everything

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‎11-21-2021 14:12

‎11-21-2021 14:12

I don't know if this is related to the recent software update, but it never happened until I updated. I can no longer pair my device. I've tried everything. Restarted the phone and Luxe. I've turned Bluetooth on and off. I've "forgotten" the device and re-connected. Then I finally deleted the device off the Fitbit app and can't get it to repair.

 

The Luxe was "found" by the app and sent me a 4-digit code. I typed it in. Now, after 10 minutes, it's still stuck on "Connecting to Fitbit..." and it's just frozen there.

 

There's nothing I can do to pair my iPhone to the Luxe. I have no idea what I can do or who I can contact for help.

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5 REPLIES 5

‎11-21-2021 14:14

‎11-21-2021 14:14

Update: 2 minutes later, after writing this and waiting, it finally repaired and that fixed it. Now it syncs!

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‎11-21-2021 14:19

In response to LuxeBadger

‎11-21-2021 14:19

I'm so sorry for multiple replies to myself, but now I have a new issue. The actual sync says it is completed, but no sleep data shows up. In fact, the last sleep data it has, for example, is from 11/14, a week ago, so the sync isn't completely working.

 

What can I do? I have no idea how to fix this going forward.

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‎07-27-2022 12:02

In response to LuxeBadger

‎07-27-2022 12:02

Sorry can’t help but mine is having the exact same problems.  I’m at a loss too what to do now ??

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‎07-27-2022 12:25

In response to montynoonoo

‎07-27-2022 12:25

I think I ended up just deleting the whole thing, redownloading everything, including the app, repairing the device, and eventually it worked. The good news is that it's unlikely a hardware problem, you just need to start fresh and re-sync everything. It should work!

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‎07-31-2022 08:17

In response to LuxeBadger

‎07-31-2022 08:17

I’m having the exact same issue. Just suddenly stopped recognizing the device. I reset the watch, turned off Bluetooth, removed & reinstalled the software. WTF!?

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