Luxe not connecting to Bluetooth and blank screen

[BryonyY]

It won't connect to blue tooth and the screen is not displaying I can't restart.

Moderator Edit: Clarified subject

[wonele]

My Luxe is doing the same thing. It won’t charge and if it does it’s drained in an hour. The screen is black so I can’t get to settings and I’ve tried 2 different chargers. Won’t stay charged long enough to do the update.

[BryonyY]

I have ordered another charger from fitbit.com direct but it's expensive to
keep changing them / will update you - I when through this last time this
is a replacement I like the Fitbit but it's annoying it doesn't work - I do
have an Apple watch but prefer my luxe

[FatimaFitbit]

Hi there! @BryonyY and @wonele a warm welcome to the Fitbit Community!

Thank you so much for reporting this situation and for all your efforts.

I suggest you try to follow the steps from this article: Why isn't my Fitbit device's battery charging? 

@wonele I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

[BryonyY]

Hi thank you

It was charged - as a small box pops up to confirm - but, I will try the
new charger too as maybe the charger is the issue it is arriving in a
couple of days.

[FatimaFitbit]

Hi there @BryonyY! Thanks for your answer and that you're giving it a try with a new charging cable.

Please let us know how it goes! 

The Fitbit Community is always available to you!

[BryonyY]

No its still not working with a restart too   😞 what can I do?

[FatimaFitbit]

Hi there @BryonyY! Thank you so much for your answer and for your efforts.

I'm sorry to read that your Luxe is still not working. 

Since you have tried the steps and your Luxe still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.