Luxe not holding a charge

[Wantanspls]

I depend on my Luxe not just for the time but other data. The battery does not last very long. I am hearing it is something they are looking into. Well how about rolling back the versions to when it worked and going at. Your releases from there. Should be a lot of testing before you hit thousands of people with issues. I have been a Fitbit user for close to 20 years and this is just not right. Please help before I jump ship and buy something that works correctly and meets my needs.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Wantanspls. 

Thank you for sharing all these details about what is happening with your Luxe. Sorry to know about it.

I understand the issue and sincerely, this is not the experience that we want for our users.

Please, give it a try to follow the steps listed in this help article and hope this will help.

[Wantanspls]

These articles did nothing to fix the problem and here is why!!

The estimated Luxe battery life is 5 days, mine was at 4 days and overnight it went to less than 15 minutes.

I have always had my “always on” turned off and I do not have the GPS feature.

 I typically charge overnight, so it is ready to go the next day. 
I have my updates automated to occur as received. So that is not the problem.

I use my watch all the time so it is never placed in long term storage.

I always have notifications turned off, except a notification is on only when I reach my step goals.

I have my Luxe set to limit device activation and I must double tap the screen to have it display.

I do not have the capability to use music apps and would not use it for that.

I do not have an automated clock face.

So net-net, I am doing all the right things and my Luxe is not working properly. I have done all the resets mentioned, verified my software version and short of standing on my head….I have done all that has been requested.

So how are you going to fix my Luxe. As I said, if it was a software version issue roll back to a functioning release and please find the problem. 20 years is a long time to stay with a product, influence others to get a Fitbit and so on. 
Please let me know the next steps, in the meantime I need to find a working device to continue to track my exercise and see what time it is.

Moderator edit - formatting

[ManuFitbit]

@Wantanspls thank you for taking the time to respond. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Wantanspls]

They responded by giving me a 35% off a Fitbit. So I will move on to another company. Wish it ended differently.

[LinCP]

I could have written what the above user said.  I like the size of the Luxe, which I purchased in January, 2023,  and I only want to count steps and distance and find out what time it is in the middle of the night, so I am considering my options.