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Luxe not moving past download mobile app

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‎06-16-2022 13:13

‎06-16-2022 13:13

My phone does not support the required IOS update as it is an Iphone6.  I downloaded the fitbit connect on my computer and it synced up but the display does not move past Download the Mobile App.  Any help would be appreciated

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‎06-16-2022 14:45

‎06-16-2022 14:45

Hi @Casey0826  you need to set up and use a smartphone on these newer devices. If you can set up on a friend or family member's phone, then you might be able to see your stats on the computer dashboard. Fitbit Connect stopped working for me when I had Windows 8.1

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎06-16-2022 14:45

‎06-16-2022 14:45

Hi @Casey0826  you need to set up and use a smartphone on these newer devices. If you can set up on a friend or family member's phone, then you might be able to see your stats on the computer dashboard. Fitbit Connect stopped working for me when I had Windows 8.1

Stepping in the U.S.A. since September 2013. Android 14

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‎06-20-2022 04:05

In response to Odyssey13

‎06-20-2022 04:05

Thank you, I set it up on another phone that supports the update. All good now. 

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