Luxe not recording sleep

[neelsnd]

My sleep graph doesn’t show

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the community @neelsnd.

Thank you for taking the time to share the inquiry regarding sleep. 

Seems like your tracker is not recording sleep. Before considering other options, please keep in mind that there are some factors that may cause it. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart procedure following the steps listed here below: 

1. Swipe down from the clock screen to find the Settings app.
2. Open the Settings app> Restart Device> Restart.

If the device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days.