Luxe not tracking my sleep correctly!

[Andie10]

Several times my luxe has not correctly tracked my sleep. It'll say was awake from 2am-420am//or say i woke up at 1010am..when woke up by 915am..this has been going on awhile. Is this a defect..doesn anyone else have these issues? Thank you

[EdsonFitbit]

Welcome to the Fitbit Community, @Andie10.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

In this case I would recommend restarting your Tracker by following these steps.

In addition, you can set your Fitbit device to track sleep in a sensitive mode. For information about how this setting works, please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

If necessary, you can edit your sleep logs. For instructions, please visit this article and open the menu "How do I edit or delete sleep logs in the Fitbit app?".

Hope this helps.

[Andie10]

I did try this, however my fitbit is still messing with my sleep! Appreciate the help..I may give it a 2nd try! 

[EdsonFitbit]

Thank you for your response, @Andie10.

If you continue having difficulties with your Fitbit Luxe, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Andie10]

Thank you

[Borislavova]

I wake up a couple of times, and I get only one portion  of my sleep syncronized.