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Luxe not tracking time

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My fitbit is not tracking my minutes of activity. Any reason/solutions? Thank you

 

Moderator edit: clarified subject.

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A warm welcome to the forums @Cbmcleod

Thank you for sharing the information regarding this difficulty with your Fitbit. 

I'm not sure if you are still having this difficulty. If so, let me know please if you already tried to perform a restart

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