Luxe not turning on

[Bowdler0703]

Hi, my Luxe won’t turn on, I have tried charging it and resetting it with the button on the charging cable. It vibrates and shows the fitbit icon, which then quickly disappears and the screen is  blank again, I have tried updating but the app won’t connect with the watch. It’s only 2 months old, has anyone else had this problem? Or have any ideas how to fix this? 

[Ackster]

Got an almost identical problem.

Mine won't turn on at all. No fitbit logo, no vibration, just completely dead.

Resetting using the button on the charger does nothing. 

Also was only two months old when it happened. 

[JuanFitbit · Accepted solution]

@Bowdler0703 Welcome to the Community. @Ackster Nice to see you here.

Thank you for sharing your experience and troubleshooting. If your Luxe display is unresponsive, try restarting it by doing the following: 

• Connect your device to the charging cable.
• Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. For more information please see How do I restart my Fitbit device?

If the issue persists, please get in touch with our Support team.

Hope this helps!